Clarification Text on KVKK

PERSONAL DATA PROTECTION AND PROCESSING CLARIFICATION TEXT

Data Controller: SilverCare Auto Care and Cleaning Systems

In accordance with the Personal Data Protection Law No. 6698 ("KVKK") and the General Data Protection Regulation (GDPR), personal data belonging to our customers, corporate business partners, and website visitors are processed within the scope explained below.

1. Processed Personal Data

• Identity Data: Name, surname, TR ID number (for individual invoicing), authorized contact person name for corporate fleets.
• Contact Data: Phone number, email address, billing address, and location details for representative dispatch.
• Customer Transaction Data: Service/product requests, vehicle make/model/license plate information, before and after photos/videos of the vehicle cleaning and application process.
• Financial Data: Invoicing, tax office, tax ID number, payment, and bank account details.

2. Purposes of Processing Personal Data

Your collected personal data is processed for the following purposes:

• Directing the appropriate regional representative to you based on your location,
• Execution of professional auto care, engine cleaning, and surface protection applications,
• Managing the supply and logistics of our eco-friendly auto care chemicals,
• Fulfilling financial and accounting operations (invoicing, payments),
• Providing post-application technical support and measuring customer satisfaction,
• Fulfilling legal obligations required by authorized public institutions.

3. Processing of Visual Contents (Vehicle Photos)

To showcase the effectiveness of our SilverCare products and application quality, before-and-after photographs or videos of the vehicles (exterior, engine, interior detailing) may be taken. Unless explicit consent is provided, vehicle license plates and recognizable personal identifying elements are blurred or hidden before any visuals are processed and shared on our website/social media.

4. Transfer of Personal Data

Since our sales are strictly carried out practically in the field, your contact and location data may be transferred to our authorized regional representatives to provide you with the requested service. Additionally, data may be shared with our financial advisors for billing processes, logistics companies for material deliveries, and legally authorized public institutions within the scope of legal obligations.

5. Method and Legal Reason for Data Collection

Your data is collected verbally, in writing, or electronically through contact forms on our website, our WhatsApp line, email correspondence, and during visits by our regional representatives. This process is based on the legal grounds of "establishment and performance of a contract", "fulfillment of a legal obligation", and "legitimate interests of the data controller".

6. Your Rights as the Data Subject

Under the KVKK and GDPR, you have the right to learn whether your data is processed, to request correction of incomplete/incorrect data, and to request the deletion of your data when legal storage periods expire. You can submit your requests in writing to our company via our official contact channels.